Welcome to PAMPER TRAUMA LLC for your children’s toys and musical instruments. We are committed to providing high-quality products and satisfactory customer service. Here is our refund and return policy:
Return conditions:
Return time limit: You can apply for a return within 30 days from the date you received the product. The returned product must be unused, undamaged, and in the original packaging with all accessories.
Damaged or wrong product: If the product you received is damaged or not as ordered, we will replace it free of charge or refund it in full. Please contact us within 48 hours of receiving the product and provide photos of the product to prove the problem.
General returns: If you need to return an item for personal reasons (such as change of mind), the item must be unused and in the original packaging. Please note that you may be required to pay for return shipping for such returns.
Refund process:
Contact customer service: Please contact our customer service team at [email protected] or +1 7607941102 to explain the reason for the return or refund.
Return review: We will review your return request. Once approved, we will send the return address and instructions.
Return Shipping: Return the item following the instructions we provide. We recommend using a trackable shipping service to ensure safe delivery.
Refund Processing: Once the item is received and inspected, we will process your refund. Refunds will be issued to the original form of payment, usually within 3-5 business days of receiving the returned item.
We understand that buying children’s toys and musical instruments is to bring joy to your child, so we are committed to simplifying the return and refund process and ensuring your satisfaction. If you have any questions or need help, please feel free to contact our customer service team
